TITLE: ServiceNow Engineer
TYPE OF ROLE: Hybrid
LOCATION: Dallas, TX or Chicago, IL
Who We Are:
Founded in 2011, McCann Partners is a Chicago-based IT staffing and recruitment firm with a national footprint.
We believe meaningful connections make for better business, a philosophy embodied in our community service and cultivated technology network. We are not just placing talent but making Chicago – and the greater tech community – a brighter place to work and live.
Our senior-level team is genuinely interested in people and their needs. The combination empowers a true culture match and ensures quality, whether client partners are hiring for contract, contract-to-hire, or direct placement opportunities.
When we collaborate for the common good, companies grow, careers thrive, and communities prosper – we hope you’ll join us!
Job Overview:
McCann Partners is supporting a Chicago- based client with Hiring a ServiceNow Engineer in either Dallas, TX or Chicago, IL. This is a 12- month hybrid engagement.
The U.S. base salary range for this full-time position is $70 to $80 hourly + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all U.S. locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In this role, you will:
- The Configuration Management Database (CMDB) contractor will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs of the client.
- Work with the client's Technical stakeholders to define configuration items and classes, their attributes, and data collection that are important to best support the client. 2025 Ovation launch which consists of custom products and persistent COTS.
- Work with the Discovery Administrators to create and implement service maps. Ensure timely population into the correct ServiceNow tables to support ITSM modules and business objectives.
- Experience with ServiceNow
- Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model
- Comprehension of and the ability to communicate and implement the ITIL CMDB model
- Comprehension and experience with application and implementation of the following: ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management
- Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards
- Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations
Benefits Offered:
This position offers a comprehensive benefits package, including health insurance, dental and vision insurance, STD/LTD, 401(k) with company match, and paid time off to eligible employees.
McCann Partners LLC is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.
For California residents and workers: Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the information security obligations, property protection and return obligations, the ability to adhere to company policies, the need to exercise sound judgement, effectively manage stress and work safely and respectfully with others, and the obligation to safeguard business operations and company and client reputations.
